The University of Massachusetts, Lowell has retained Helbling to conduct an executive search to secure a Program Manager - Construction (PMC) who will ensure the smooth operation of the department and efficient management of its Capital Project Program. The PMC will assist in the development and monitoring of operational procedures, provide supervision to project managers, coordinate project development efforts within all Facilities Departments, and keep the entire campus informed of project impacts.
The PMC is primarily responsible for providing executive-level support and supervision to ensure that all construction projects assigned to the Facilities Project Management team be delivered on time, within budget, and aligned with campus strategies and initiatives. This Program Manager will primarily be responsible for the oversight and management of construction projects, and be asked to manage projects of their own.
This position has a significant impact on UMass Lowell’s finances and strategy. The intent of this position is to minimize the capital risk associated with construction and renovation projects. The primary responsibility of this position is to ensure that projects of all types and sizes (from major capital new construction to campus renovation and infrastructure) are planned, designed, and executed to meet the schedule, budget, and operational constraints set by UMass Lowell.
This position ensures that campus standards and operational requirements are incorporated into all phases of the project and that quality workmanship is achieved during construction. Failure to accomplish these goals could result in budget overruns that put future renovation and expansion plans at risk and/or scheduling delays that could cause critical space shortages. This position makes critical recommendations for executive decision making throughout the entire project management process.
Supervision & Management
- Supervises all aspects of performance for Facilities Project Managers and staff as assigned including daily coaching and mentoring, the writing and conducting of performance reviews, and providing disciplinary action if needed.
- Develops and enforces operational procedures and design standards for smooth operation of the department and continuity across the campus.
- Assists in the strategic assignment and coordination of all projects for maximum efficiency and minimal impact to the campus community.
- Provides support for the development of project schedule, budgets, and scope. Offers advice for troubleshooting, value engineering, contract administration, and procurement strategy.
- Manages and negotiates service contracts with architects, engineers, technical consultants, vendors, and owner’s project management firms.
- Monitors and addresses issues related to the performance of the designers, general contractor, and any other consultants working for the university and associated with the project.
- Executes (and provides support and guidance to project managers as assigned) for all phases of the project life cycle: including scoping, estimating, study, design, budget management, procurement, construction administration, furniture, signage, move coordination, and closeout.
- Primary oversight for building code, accessibility, and regulatory compliance of all projects assigned.
- Review architectural/engineering program elements and serves as the university’s advisor on project development, feasibility assessment, design, and construction.
- Ensures that university design standards, and technological and operational needs are incorporated into each project in a code compliant manner for operational continuity across campus.
- Works directly with a highly diverse cross functional team of campus executives and managers, deans and department heads, internal business experts, and business analysts as well as representatives from state and local agencies to coordinate project components and construction impacts with the campus community.
- Provides frequent field inspections at all aspects of the job site to monitor job progress, reinforce construction quality, and ensure compliance with state, local, and campus requirements.
- May serve as the campus liaison with state agencies [such as the Massachusetts Department of Capital Asset Management and Maintenance (DCAMM) or the University of Massachusetts Building Authority (UMBA) for the management of major capital projects].
- Uses expert communication and leadership skills to establish a common understanding of project expectations by all members of the project team (both internal and external) including but not limited to: timelines, scope, campus initiatives, and design standards.
- Offers recommendations for project implementation options that affect cost, schedule, and quality, and minimizes risk to stakeholders.
- Coordinates contracted services and construction activities for maximum effectiveness and minimal disruption to the campus and surrounding neighborhoods.
- Promotes the university’s commitment to customer service by building harmonious partnerships with university colleagues, and state and local officials; freely sharing appropriate information; providing prompt assistance and/or response to all requests, and maintaining an environment that is respectful of our diverse campus community.
- Works with the highest level of integrity and work ethic. Emphasizes quality in all work. Takes responsibility for all actions.
Promote the University’s commitment to customer service by:
- Building effective partnerships with co-workers throughout the university by freely sharing appropriate information and providing assistance when needed.
- Ensuring optimum service to all internal and external partners in response to all requests for service and information.
- Maintaining an environment that is welcoming to persons of all backgrounds, nationalities, and roles.