The University of Massachusetts, Lowell has retained Helbling to conduct an executive search to secure a Program Manager – Special Projects (PM-SP). This role ensures the smooth operation of the department and efficient management of its Capital Project Program. The PM-SP will assist in the development and monitoring of operational procedures, provide supervision to project management team members, coordinate project development efforts within all Facilities departments, and keep the entire campus informed of project impacts.
The PM-SP will primarily be responsible for development and delivery of renovation, renewal, and special projects; coordination of signage, furniture, door hardware, locks and keys, and move coordination on construction projects; and development/maintenance of campus design standards. The PM-SP will provide executive-level support and supervision to ensure that all special projects assigned to the Facilities Project Management team be delivered on time, within budget, and aligned with campus strategies and initiatives. This position will be assigned projects to manage on their own.
This position has a significant impact on UMass Lowell’s finances and strategy, and its intent is to minimize the capital risk associated with construction and renovation projects. The PM-SP ensures that projects are planned, designed, and executed to meet the schedule, budget, and operational constraints set by UMass Lowell; ensures that campus standards and operational requirements are incorporated into all phases of the project; and that quality workmanship is achieved during execution. Failure to accomplish these goals could result in budget overruns that put future renovation and expansion plans at risk and/or scheduling delays that could cause critical space shortages. This position makes critical recommendations for executive decision making throughout the entire project management process
Supervision & Management
- Supervises all aspects of performance for Facilities Project Managers and staff as assigned including daily coaching and mentoring, the writing and conducting of performance reviews, and providing disciplinary action if needed.
- Develops and enforces operational procedures for smooth operation of the department.
- Assists in the strategic assignment and coordination of all projects for maximum efficiency and minimal impact to the campus community.
- Manages the development and maintenance of design standards with all campus service providers (operations, technology, security, etc.).
- Provides guidance for the development of project schedule, budgets, and scope. Offers advice for troubleshooting, value engineering, contract administration, and procurement strategy.
- Manages and negotiates service contracts with architects, engineers, technical consultants, vendors, and owners' project management firms.
- Monitors and addresses issues related to the performance of the designers, general contractors, and any other consultants working for the university and associated with the project.
- Coordinates and manages the selection, procurement, and installation of all signage, furniture, door hardware, and move services for all projects assigned to department.
- Executes (and provides support to project managers, as assigned) for all phases of the project life cycle including: scoping, estimating, study, design, budget management, procurement, construction administration, furniture, signage, move coordination, and closeout.
- Ensure that university design standards, and technological and operational needs are incorporated into each project in a code compliant manner for operational continuity across campus.
- Provides primary oversight for building code, accessibility, and regulatory compliance of all projects assigned.
- Works directly with a highly diverse cross functional team of campus executives and managers, deans and department heads, internal business experts and business analysts, as well as representatives from state and local agencies to coordinate project components and construction impacts with the campus community.
- Provides frequent field inspections of the job site to monitor job progress, reinforce quality, and ensures compliance with state, local, and campus requirements.
- Coordinates with State agencies [such as the Massachusetts Department of Capital Asset Management and Maintenance (DCAMM) or the University of Massachusetts Building Authority (UMBA)] on major capital projects.
- Uses expert communication and leadership skills to establish a common understanding of project expectations by all members of the project team (both internal and external) including but not limited to: timelines, scope, campus initiatives, and design standards.
- Offers recommendations for project implementation options that affect cost, schedule, and quality, and minimize risk to stakeholders.
- Coordinates contracted services and construction activities to maximum effectiveness and minimal disruption to the campus and surrounding neighborhoods.
- Promotes the university’s commitment to customer service by building harmonious partnerships with university colleagues, and state and local officials by: freely sharing appropriate information; providing prompt assistance and/or response to all requests; and maintaining an environment that is respectful of our diverse campus community.
- Works with the highest level of integrity and work ethic. Emphasizes quality in all work. Takes responsibility for all actions.
Promotes the university's commitment to customer service by:
- Building effective partnerships with co-workers throughout the university by freely sharing appropriate information and providing assistance when needed.
- Ensuring optimum service to all internal and external partners in response to all requests for service and information.
- Maintaining an environment that is welcoming to persons of all backgrounds, nationalities, and roles.